Refund Policy

When You Can Request a Refund

You are eligible for a full refund if:

• Your photo is rejected by the official passport/visa authority due to technical issues with our processing
• The photo dimensions or specifications do not match the requirements we advertised
• You experience technical issues that prevent you from downloading your photo
• You request a refund within 30 days of purchase

When Refunds Are Not Available

Refunds are not available in the following cases:

• The original photo you uploaded does not meet basic requirements (e.g., face not visible, poor quality)
• The photo is rejected for reasons unrelated to our processing (e.g., wrong clothing, facial expression issues you chose to proceed with)
• You changed your mind after downloading the photo
• More than 30 days have passed since your purchase

How to Request a Refund

To request a refund:

1. Email us at support@passport-image.com
2. Include your order number in the subject line
3. Provide proof of rejection from the official authority (if applicable)
4. Describe the issue you experienced

Refund Processing

We aim to process all refund requests within 3-5 business days. Once approved, refunds are issued to your original payment method and may take 5-10 business days to appear on your statement, depending on your bank.

Free Re-Processing

Before requesting a refund, consider our free re-processing option. If you're not satisfied with your photo, we'll reprocess it at no additional cost. Simply contact us with your order number and describe the issue.

Contact Us

If you have any questions about our refund policy, please contact us at support@passport-image.com